In ogni situazione conflittuale, la Prima Alternativa è il mio modo e la Seconda è il tuo. Lo scontro tra le parti solitamente si riduce al tentativo di stabilire quale sia il modo migliore tra i due. Ci sono molti metodi per la risoluzione di un conflitto, ma di solito richiedono un compromesso che interrompa lo scontro senza dare però grandi risultati. La Terza Alternativa è qualcosa di più di un semplice armistizio: si tratta di creare una realtà nuova e migliore, è un modo diverso di pensare. La Terza Alternativa trascende gli approcci tradizionali alla risoluzione dei conflitti e apre la strada a una terza opzione che va al di là del tuo modo, o del mio modo, verso un modo più elevato e migliore che permetta a entrambe le parti di non rinunciare a nulla e di vincere.

Stephen R. Covey ha lasciato uno straordinario patrimonio di insegnamenti sulla leadership, la motivazione, il successo, la gestione del tempo e l'efficacia personale e professionale. Autore di bestseller che hanno venduto milioni di copie e che sono diventati dei classici nel panorama della letteratura manageriale, nella sua vita e in tutto ciò che ha trasmesso ha saputo integrare principi profondi e metodi applicabili. Il suo testo più noto, 'The 7 Habits for Highly Effective People' (Le 7 regole per avere successo, FrancoAngeli), ha letteralmente trasformato il modo di affrontare i problemi che tutti incontriamo comunemente, proponendo un percorso chiaro per aumentare la capacità di raggiungere obiettivi personali e professionali, ma anche per sviluppare migliori relazioni private e di lavoro. Ripercorrendo i suoi testi più famosi, questa raccolta dei suoi insegnamenti più importanti non solo è un tributo di riconoscenza a un uomo di grande intuito e lucidità, ma è anche una selezione di tutto quello che occorre sapere per affrontare la vita e il lavoro in modo veramente efficace.

Gli autori svelano il potere nascosto della fiducia di cambiare la vita e influire sull'andamento delle aziende. In uno stile accattivante e coinvolgente, condividono principi e aneddoti illuminanti di persone e aziende che, grazie a relazioni e culture a elevato livello di fiducia, non solo ottengono una prosperità senza precedenti, ma - fonte di ancor più grande ispirazione - raggiungono altissimi livelli di energia e di entusiasmo. Ne emergono le 5 azioni che stanno alla base del successo, nelle stesse circostanze che stanno provocando il fallimento di molti altri. Con un approccio concreto e fattivo, gli autori espongono un processo innovativo e un set di competenze, che rendono la fiducia un moltiplicatore di performance per i leader, le squadre, le aziende e perfino le nazioni. Proprio la fiducia sta rapidamente diventando la capacità più importante per la vita e la leadership del nostro tempo - una competenza fondamentale per la carriera, indispensabile per destreggiarsi ed essere competitivi nell'economia globale e interdipendente del XXI secolo. Superando il pensiero aut-aut tradizionale a favore di una fiducia non cieca, ma consapevole, è possibile esercitare un buon criterio di giudizio in un mondo di scarsa fiducia, limitando al massimo i rischi e aumentando esponenzialmente le possibilità. Smart Trust ci dimostra come successo, vitalità e felicità siano direttamente correlabile ai livelli di fiducia delle nostre relazioni sia professionali sia personali.

This commemorative collection captures the essence of Dr. Stephen R. Covey’s most profound teachings on business, success, management, family, and love.

After Dr. Covey passed away on July 16, 2012, there was an outpouring of emotion for the loss of one of the world’s great thinkers on success and leadership. His insightful, straightforward advice has given guidance to millions of people from all walks of life, demonstrating how each of us can control our own destiny. Among his many bestselling books are The 7 Habits of Highly Effective People, The 8th Habit, Principle-Centered Leadership, and First Things First, all of which left a legacy unmatched in its motivational thrust.

As inspiring for the countless people who were moved by his thinking as well as those unfamiliar with his work, The Wisdom and Teachings of Stephen R. Covey is a beautifully packaged commemorative edition and compilation of his most inspiring words.

Stephen R. Covey passed away in July 2012, leaving behind an unmatched legacy with his teachings about leadership, time management, effectiveness, success, and even love and family. A multimillion-copy bestselling author of self-help and business classics, Dr. Covey strove to help readers recognize the key elements that would lead them to personal and professional effectiveness. His seminal work, The 7 Habits of Highly Effective People, transformed the way people act on their problems with a compelling, logical, and well-defined process. Indeed, many of the habits have been assimilated into everyday thinking and everyday conversation. For example, the expressions “win/win” and “first things first,” to name a few, have been incorporated into almost every business culture around the world.

The Wisdom and Teachings of Stephen R. Covey is a compilation of Dr. Covey’s most insightful, inspiring teachings and sayings. His profound influence spread beyond businesses and individuals and was even integrated into governments, school systems, and many other institutions with great success. This book covers his most impactful topics: time management, success, leadership—including principle-centered leadership— all of the 7 Habits, love, and family. This powerful collection is a lasting tribute to the inspirational luminary that so many will miss.

The fast and easy way to understand and implement Six Sigma

The world's largest and most profitable companies—including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola—have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone. You might be in a company that's already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, this updated edition of Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market.

• New and updated material, including real-world examples
• What Six Sigma is all about and how it works
• The benefits of Six Sigma in organizations and businesses
• The powerful 'DMAIC' problem-solving roadmap
• Yellow, Green and Black—how the Six Sigma 'belt' system works
• How to select and utilize the right tools and technologies
• Speaking the language of Six Sigma; knowing the roles and responsibilities; and mastering the statistics skills and analytical methods

Six Sigma For Dummies will become everyone's No. 1 resource for discovering and mastering the world's most famous and powerful improvement tool. Stephen Covey is spot-on when he says, 'Six Sigma For Dummies is a book to be read by everyone.'

FranklinCovey Style Guide: For Business and Technical Communication can help any writer produce documents that achieve outstanding results. Created by FranklinCovey, the world-renowned leader in helping organizations enhance individual effectiveness, this edition fully reflects today's online media and global business challenges. The only style guide used in FranklinCovey's own renowned Writing Advantage^TM and Technical Writing Advantage^TM programs, it covers everything from document design and graphics to sentence style and word choice. This edition's many improvements include extensive new coverage of graphics, writing for online media, and international business English. Through dozens of examples and model documents, writers learn how to overcome “writer's block” and efficiently create documents from start to finish. FranklinCovey's experts show how to get powerful results from every email; add distinctiveness and power to any online presence; write far more effective proposals, letters, memos, reports, and resumes; and improve all forms of documentation, from business procedures to highly technical content. You'll learn how to quickly discover and prioritize the information you need, whether you're planning a presentation, leading a meeting, or managing a project. The authors reveal how to design visuals that communicate messages instantly and intuitively, and use charts, color, illustrations, maps, photos, and tables to supercharge any presentation. Packed with up-to-the-minute examples, this A-Z guidebook can help you write more effectively no matter who you are — whether you're a business or sales professional who must motivate and persuade, a technical professional who must explain challenging content more clearly and accurately, or a student who needs stronger writing skills to succeed in school and in your career.

Presents leadership lessons from such companies as Google, eBay, and Xerox to offer tested advice on managing a company after a breakdown, maintaining high performance, building character in employees, and running an ethical business.

Is it really possible:

• To be highly successful at work and to have a great home life, too?
• To live in today's world without stressing out over time and money?
• To transform technology from a frustation into a life-balancing tool?
• To develop the 'navigational intelligence' to make better decisions every day?

THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE is recognized as one of the most influential audio-books ever recorded. In this seminal work, Stephen R. Covey presents a holistic, integrated, principle-centred approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty and human dignity - principles that give us the security to adapt to change, and the wisdom and power to take advantage of the opportunities that change creates. The 7 Habits have become so famous because they work. From Habit 1: Be Proactive and Habit 2: Begin with the End in Mind, millions of people have worked their way through the 7 and found in them a key to transforming their lives. Translated into thirty-four languages THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE has been the key to the success of legions of business leaders and individuals the world over.

Habit 1: BE PROACTIVE - Use your resourcefulness and initiative to break the barriers to results.Habit 2: BEGIN WITH THE END IN MIND - Make the great contribution you are capable of making.Habit 3: PUT FIRST THINGS FIRST - Focus on a few 'wildly important goals' and track your progress.Habit 4: THINK WIN-WIN - Make Win-Win Performance Agreements to motivate superb performance.Habit 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD - Practice Empathic Listening and give honest, accurate feedback.Habit 6: SYNERGIZE - Always seek the Third Alternative - the truly creative solution or decision.Habit 7: SHARPEN THE SAW - Unleash the potential of your team members by tapping the 'whole person.'

In the more than fifteen years since its publication, the classic The 7 Habits of Highly Effective People has become an international phenomenon with over fifteen million copies sold. Tens of millions of people in business, government, schools, and families, and, most important, as individuals have dramatically improved their lives and organizations by applying the principles of Stephen R. Covey's classic book. The world, though, is a vastly changing place. The challenges and complexity we all face in our relationships, families, professional lives, and communities are of an entirely new order of magnitude. Being effective as individuals and organizations is not longer merely an option--survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness. The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution. Accessing the higher levels of human genius and motivation in today's new reality requires a sea change in thinking: a new mind-set, a new skill-set, a new tool-set--in short, a whole new habit. The crucial challenge of our world today is this: to find our voice and inspire others to find theirs. It is what Covey calls the 8th Habit. So many people feel frustrated, discouraged, unappreciated and undervalued--with little or not sense of voice or unique contribution. The 8th Habit is the answer to the soul's yearning for greatness, the organization's imperative for significance and superior results, and humanity's search for its 'voice'. Profound, compelling and stunningly timely, this groundbreaking new book of next-level thinking gives a clear way to finally tap the limitless value-creation promise of the Knowledge Worker Age. Covey's new book will transform the way we think about ourselves and our purpose in life, about our organizations, and about humankind. Just as The 7 Habits of Highly Effective People helped us focus on effectiveness, The 8th Habit shows us the way to greatness.

This family mission statement kit will help you: Unite your family around a common sense of purpose and mission. Develop more patience and the capacity to solve problems proactively. Strengthen you children and family members in a turbulent world. Eliminate ineffective family habits. Transform family life from a desperate, miserable, day-to-day grind to a family life rich with meaningful relationships.

Leaders make the difference in great organizations

In today’s global, knowledge-based world, the call for organizational greatness is greater than ever before. Sustainable financial performance, intense customer loyalty, a winning culture, and a distinctive contribution in the marketplace are hallmarks of truly great organizations. Great organizations are created by great leaders—leaders who can unleash the highest and best contributions of their team toward their organization’s most critical priorities. Every organization and every leader aspires to greatness. But why do only a few achieve it? I believe the answer is in the execution of the 4 Imperatives.

This Personal Mission Statement kit will help you to: Lead and govern your life according to your deepest priorities. Meet life's day-to-day challenges by focusing on your long-term vision. Avoid diversions and distractions that don't contribute to your life's mission, vision, and goals. Become the powerful creative force of your life and influence for good the lives of others.

Habit 1: BE PROACTIVE - Use your resourcefulness and initiative to break the barriers to results.Habit 2: BEGIN WITH THE END IN MIND - Make the great contribution you are capable of making.Habit 3: PUT FIRST THINGS FIRST - Focus on a few 'wildly important goals' and track your progress.Habit 4: THINK WIN-WIN - Make Win-Win Performance Agreements to motivate superb performance.Habit 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD - Practice Empathic Listening and give honest, accurate feedback.Habit 6: SYNERGIZE - Always seek the Third Alternative - the truly creative solution or decision.Habit 7: SHARPEN THE SAW - Unleash the potential of your team members by tapping the 'whole person.'

In the more than fifteen years since its publication, the classic The 7 Habits of Highly Effective People has become an international phenomenon with over fifteen million copies sold. Tens of millions of people in business, government, schools, and families, and, most important, as individuals have dramatically improved their lives and organizations by applying the principles of Stephen R. Covey's classic book.

The world, though, is a vastly changing place. The challenges and complexity we all face in our relationships, families, professional lives, and communities are of an entirely new order of magnitude. Being effective as individuals and organizations is not longer merely an option—survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness.

The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution. Accessing the higher levels of human genius and motivation in today's new reality requires a sea change in thinking: a new mind-set, a new skill-set, a new tool-set—in short, a whole new habit. The crucial challenge of our world today is this: to find our voice and inspire others to find theirs. It is what Covey calls the 8th Habit.

So many people feel frustrated, discouraged, unappreciated and undervalued—with little or no sense of voice or unique contribution. The 8th Habit is the answer to the soul's yearning for greatness, the organization's imperative for significance and superior results, and humanity's search for its 'voice.' Profound, compelling, and stunningly timely, this groundbreaking new audiobook of next-level thinking gives a clear way to finally tap the limitless value-creation promise of the Knowledge Worker Age. Covey's new audiobook will transform the way we think about ourselves and our purpose in life, about our organizations, and about humankind. Just as The 7 Habits of Highly Effective People helped us focus on effectiveness, The 8th Habit shows us the way to greatness.

Learn the powerful principles Dr. Stephen R. Covey has taught to many of the world’s top executives and most influential leaders. Align your organization’s resources and structures to increase long-term performance and create a high-trust culture—the ultimate competitive advantage.

Stephen R. Covey presents a practical and philosophical guide to solving problems - large and small, mundane and extraordinary - that confront all families and strong communitites. By offering revealing anecdotes about ordinary people as well as helpful suggestions about changing everyday behavior, The 7 Habits of Highly Effective Families shows how and why to have family meetings, the importance of keeping promises, how to balance individual and family needs, and how to move from dependence to independence. The 7 Habits of Highly Effective Families is an invaluable guidebook to the welfare of families everywhere.

This family mission statement kit will help you: Unite your family around a common sense of purpose and mission. Develop more patience and the capacity to solve problems proactively. Strengthen you children and family members in a turbulent world. Eliminate ineffective family habits. Transform family life from a desperate, miserable, day-to-day grind to a family life rich with meaningful relationships.

We only get one chance to prepare our students for a future that none of us can possibly predict. What are we going to do with that one chance?

The world has entered an era of the most profound and challenging change in human history. Most of our children are not prepared, and we know it.

Parents around the world see the change and know that the traditional three Rs—reading, writing and arithmetic—are necessary, but not enough. Their children need to become far more responsible, creative, and tolerant of differences. They need to increase their ability to think for themselves, take initiative, get along with others, and solve problems.

Business leaders are not finding people whose skills and character match the demands of today's global economy, including strong communication; teamwork; analytical, technology, and organizational skills—young people who are self-motivated, creative, and who have a strong work ethic.

How will we bridge this ever-widening gap? The Leader in Me is the story of a growing number of extraordinary schools, parents, and business leaders around the world who are preparing a generation of children to truly lead their own lives and meet the great challenges and opportunities of the 21st century.

The Leader in Me shows how easy it is to incorporate these skills into daily life. It is a timely answer to many of the challenges facing today's young people, businesses, parents, and educators—one that is perfectly matched to the global demands of the 21st century.

In this powerful audiobook, Stephen M.R. Covey articulates why trust has become the key leadership competency of the new global economy. Covey convincingly makes the case that trust is a measurable accelerator to performance and that when trust goes up, speed also goes up while cost comes down, producing what Covey calls a "trust dividend." Covey reveals the 13 Behaviors common to high-trust leaders throughout the world and demonstrates actionable insights that will enable you to shift your behavior to increase trust in all your relationships. Like a ripple in the pond, The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, and ultimately encompasses our global society.

In this powerful audio book, Stephen M.R. Covey articulates why trust has become the key leadership competency of the new global economy. Covey convincingly makes the case that trust is a measurable accelerator to performance and that when trust goes up, speed also goes up while cost comes down, producing what Covey calls a "trust dividend." Covey reveals the 13 Behaviors common to high-trust leaders throughout the world and demonstrates actionable insights that will enable you to shift your behavior to increase trust in all your relationships. Like a ripple in the pond, The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, and ultimately encompasses our global society.

Create A Great Career—Your job will be a great job because you are the one doing it! You'll make a great contribution rather than just filling a job description.

Know Your Strengths—You bring a unique, conscience to the world of work.

Define Your Cause—The business world teems with fascinating challenges and opportunities. You'll find the cause that matters most to you.

Build Your Village—You'll create your own community of people who can help you in your great career—and whom you can help in turn.

Master the Job-search Process—You'll make a resume that actually works for you and never suffer through a job interview again.

Create A Great Career—Your job will be a great job because you are the one doing it! You'll make a great contribution rather than just filling a job description.

Know Your Strengths—You bring a unique, conscience to the world of work.

Define Your Cause—The business world teems with fascinating challenges and opportunities. You'll find the cause that matters most to you.

Build Your Village—You'll create your own community of people who can help you in your great career—and whom you can help in turn.

Master the Job-search Process—You'll make a resume that actually works for you and never suffer through a job interview again.

The New York Times bestselling author and co-author of Great Work, Great Career share the secrets of getting and keeping the job you want. This three set audio program teaching you how to create your ultimate job and make an extraordinary contribution includes the following:

• You'll learn the importance of becoming a solution, not a problem to an organization. Discover how to start making the contribution you'd like to make by focusing on your talents, passion, and conscience. This audio also provides tips on how to network in a way that leads to success in both becoming more employable, and in advancing your career
• Learn elements to help you create an effective resume covering five main elements: resume do's, including the top requirements for a great resume; how to write a highly targeted resume and then get it in the hands of a person who can make a decision; and finally, cover letters. By the end of the audio, you'll have a good draft of your resume and all the information you need.

This is a special live and impromptu recording between Dr. Stephen R. Covey, best-selling author ofThe 7 Habits of Highly Effective People, and his son, best-selling author ofThe Speed of Trust, Stephen M.R. Covey: A Conversation on Trust. Just like the ripples caused by throwing a pebble in a pond, trust begins within each of us personally, continues into all of our relationships, expands into our organization, extends into our marketplace relationships, and ultimately encompasses our global society at large.