The sixth edition has been updated to reflect the latest data and information, and now includes a new problem-solving framework to help guide students through the material.

Know exactly what to say anddo in the toughest workplace situations!

Recent economic upheavals have changed the workplace irrevocably. As a result, the conversations and interactions you have in your job follow a new set of rules. Workscripts gives you the exact words and phrases to use in today's high-stakes conversations. This helpful guide covers a wide range of professional situations, including:

• Negotiating severance

• Terminating a friend

• Performance reviews

• Job interviews

• Responding to a pay cut

• Dealing with difficult bosses

• Asking for a raise or promotion

• And many more

• Layoffs

• InterviewsPerformance ReviewsDefendYourself

• CompensationDifficult Employees

• And More!

The HarperCollins Bible Dictionary, revised and updated edition, is the most complete, up-to-date, and accessible guide for the study of the Bible available today. With more than 4,000 lively, informative, and reader-friendly entries, this essential reference book provides all the information you need to understand the Bible.

Whether you are a pastor, layperson, or a student of scripture, you will find every important name, place, and subject that makes Bible study come to life. From Aaron to Zurishaddai, here are all the people, events, and ideas of biblical times.

This third edition continues in the rich tradition of its predecessors but has been thoroughly updated and revised by a new editorial team under the direction of the premier international scholarly body, the Society of Biblical Literature (SBL). More than half the articles in this book are new, and several dozen charts and tables have also been added as well as updates on recent archaeological discoveries.

Over 200 contributors to the HarperCollins Bible Dictionary, from a diverse group of authorities, represent an ecumenical and non-biased viewpoint of scripture from different positions?Roman Catholic, Jewish, mainline Protestant, and evangelical. Filled with explanations of biblical beliefs, language, and insights into the culture and customs of the people who lived in biblical times, this resource will help anyone interested in scripture to more fully appreciate the meaning and message of the Bible.

On February 7, 2010, the CBS television series Undercover Boss premiered to a staggering 38.6 million viewers, the largest post–Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television. Since that time, Undercover Boss has been the subject of much debate and discussion. Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the formative experiences that resulted from being on the show. Show creators and executive producers Stephen Lambert and Eli Holzman reveal how they came up with the idea for the show, how they got a major network on board, and of course, how they found a dynamic, charismatic group of bosses willing to go undercover—on camera—in this thoroughly new experiment. Featured brave bosses and companies include: Waste Management - Larry O'Donnell, President and COO - Hooters of America - Coby Brooks, President and CEO - 7-Eleven - Joe DePinto, President and CEO - White Castle - Dave Rife, Owner - Churchhill Downs - Bill Carstanjen, COO - GSI Commerce - Michael Rubin, Founder and CEO - Herschend Family Entertainment - Joel Manby, President and CEO - Roto-Rooter - Rick Arquilla, President and COO - 1–800-FLOWERS - Chris McCann, President and COO. Featuring all-new interviews with the bosses and employees of the nine businesses featured on Season 1 of the show, as well as producers' notes on what you didn't see behind the scenes, this audio is a must-have for fans of the show everywhere.