In questo libro troverete consigli e tecniche per affrontare conversazioni difficili, per imparare a preparare e condurre quel genere di conversazioni che la gente trova più gravose, come: dire di 'no', chiedere a qualcuno di cambiare comportamento, dare cattive notizie, gestire emozioni forti, fare critiche costruttive, reagire in modo professionale quando si ricevono delle critiche. Inoltre si propongono numerosi esempi, basati su esperienze di vita vissuta, utili per applicare le tecniche descritte sia nell'ambito di lavoro sia nelle situazioni sociali.

Douglas Mawson, born in 1882 and knighted in 1914, was Australia’s greatest Antarctic explorer.On 2 December 1911, he led an expedition from Hobart to explore the virgin frozen coastline below, 2000 miles of which had never felt the tread of a human foot. After setting up Main Base at Cape Denision and Western Base on Queen Mary Land, he headed east on an extraordinary sledging trek with his companions, Belgrave Ninnis and Dr Xavier Mertz. After tragedy struck, Mawson found himself all alone, 160 miles from safety, with next to no food.Peter FitzSimons tells the staggering tale of Mawson’s survival, despite all the odds, arriving back just in time to see his rescue ship disappearing over the horizon. He masterfully interweaves the stories of the other giants from the Heroic Age of Polar Exploration – Scott of the Antarctic, Sir Ernest Shackleton and Roald Amundsen – to bring the jaw-dropping events of this bygone era dazzlingly back to life.