Telephone and Helpdesk Skills
Book (italiano):
<p>If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:<p></p><ul><li>prepare for a call both psychologically and from an English language point of view<br></li><li>receive calls (if you work on reception)<br></li><li>leave messages<br></li><li>find out about another company and talk about your own company<br></li><li>chase people (i.e. people who have not followed up your requests)<br></li><li>deal with difficult calls and callers, and improve your telephone manner<br></li><li>use the telephone while working on a help desk or helpline<br></li><li>resolve language difficulties (i.e. when you cannot understand the other person's English)<br></li><li>improve your pronunciation<br></li><li>use resources on the Internet to improve your listening skills<p></li></ul><p>The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.</p>
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