Operations Management
Book (italiano):
<p><b>A complete course in operations management—<i>without the tuition!</i></b></p><p> <i>The McGraw-Hill 36-Hour Course in Operations Management</i> has everything you need to make your company’s processes efficient as they can be. This easy, self-paced “course” demystifies the concepts and skills you need to master your job! It includes:<ul> <li>Expert guidance on operations management <li>Chapter-ending self-tests <li>Final exams that reinforce what you learned</ul><p><b>Partial Table of Contents</b><ul><li>Results over Routine (Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage)<li>Practical Approach (Systems Thinking, Business Research Framework, Technique: Evaluating Transformation Systems) <li>Organizational Performance (The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality)<li>Technology across the Value Chain (Product, Process and Information Technologies, Organizational Learning and Knowledge Management, Technique: Applying Maturity Models) <li>Process Control (To Change or Not to Change: Common vs. Assignable Causes, Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts) <li>Project Definition (Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)</ul>
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