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Raving Fans (CD Audiobook)








Raving Fans (CD Audiobook)
Author
Blanchard Kenneth, Bowles Sheldon, Adamson Rick (NRT), Borges Kate (NRT), Mollard John (NRT)
Raving Fans (CD Audiobook) su Unilibro.it
Publisher
 Random House
Isbn
 0739309536
EAN
 9780739309537
Pub. date
 01 JAN 04
Collection
 Random House (CD/Spoken Word)
Classification
 BUSINESS and ECONOMICS
Price
 € 13,40





Book (italiano):
Told in the parable style of <i>The One Minute Manager</i>, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.<br><br>America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.


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